ABTA and ABTA membership help holidaymakers to get the most from their travel and assist when things don't go according to plan. We are obliged to maintain a high standard of service to you via ABTA's Code of Conduct. All the package and 'Flight-Plus' holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available.
We also subscribe to ABTA’s scheme for the resolution of disputes, which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure and to find further information on the code and ABTA’s assistance in resolving disputes. Additionally, you have access to the government's Alternative Dispute Resolution service and the European Commission's Online Dispute Resolution platform, which is a means of registering your complaint but will not determine how your complaint should be resolved.
For more information on ABTA, its financial protection scheme, consumer benefits, Code of Conduct and the arbitration scheme available to you if you have a complaint, write to ABTA, 30 Park Street, London SE1 9EQ, call 020 3117 0581 or visit www.abta.com.
ABTA offers a holiday checklist for disabled and less mobile passengers.
For customers' complete financial protection, all holidays including flights are covered by ATOL. When you pay, the ATOL-protected elements of your holiday (such as flights, hotels and other services) will be listed on the ATOL Certificate given to you – please check all expected items are listed on it. For information about ATOL, click here. For more information about financial protection and the ATOL Certificate, click here.
ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking.
ATOL Information:
Accredited Body Member Azzura Travel trading division as notified to the CAA is an Accredited Body member of Barrhead Travel Service Ltd and the Accredited Body's ATOL number 5346
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk
ABTA Information:
Book with Confidence. We are a Member of ABTA<http://abta.com/> which means you have the benefit of ABTA<http://abta.com/>’s assistance and Code of Conduct. All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. The Barrhead Travel ABTA<http://abta.com/> number is 13759.
We also offer ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com<http://abta.com/> to use ABTA’s simple procedure and to find further information on the code and ABTA’s assistance in resolving disputes.
Please refer to the Foreign and Commonwealth Office for advice and information about the countries you are visiting, including visas, passports and health, and consult the FCO's Travel Aware service to help make informed decisions about travelling abroad. Use the Passport Service to apply for, renew or replace your passport. Information about passports and visas can be found here. Further information about the health requirements of the country you will be visiting, including vaccinations, can be found here and here.
